Home Depot: Passionate About Customer Service? Not So Much.
Okay so here’s a little bit of over-sharing….
So, my friends and family know I was laid-off from Simon Malls in March of 2007. I was out of work for nearly 2 years before finding a full-time job again.
In the time I was out of work, I collected unemployment, worked part-time, did temp assignments and, really, did just about anything I could to keep money flowing into the household.
Realistically, money was pretty tight but Laura and I worked really hard to keep our heads above water. We had lots of help from friends and family and we thank you all for that.
Throughout this entire trying period we never missed a payment on any of our credit cards – not once.
In the last few months we have received letters from Sears, JC Penney and Home Depot informing us that they have closed our credit accounts.
Talk about no good deed goes unpunished.
We have been loyal customers of each these retailers for years. We have always paid our bills even when I was out of work.
As a thank-you for our loyalty and for living up to our commitments in even the most trying circumstances, we have, essentially, been told were not good enough for Sears and JC Penney and Home Depot.
What a load of corporate bull crap this is. Take a look at it yourself, but let me quote a little of it:
Doing The Right Thing
“We exercise good judgment by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions, and we accept responsibility for our actions.
Building Strong Relationships
“Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.” (Bye-the-way Frank, there’s a typo on the website in this one)
Yada, yada, yada.
Look, if you’ve risen up the corporate ladder to the point where you’re the chairman of the board you can’t be a stupid man. Do you really, really think anyone believes any of this corporate make-it-sound-like-we-care nonsense?
Come on, people know crap when they read it.
I live in an old house – a house built around 1893. It needs constant maintenance. I’m always fixing, upgrading or replacing something.
So, Frank, here’s the “impact” of your decision to close our account despite an impeccable payment history:
I can assure you the only reason I’ll ever go to Home Depot again will be because my local hardware store or Lowe’s don’t have what I need, AND it’s not something I can order on line.
You have succeeded in protecting Home Depot from a customer who shopped your stores every week, and paid his bill every month.
How’s that for for creating shareholder value?
Keep up the good work, “partner.”
In November ’11 look what I got in the mail:
Filed under: Working | 8 Comments
Tags: Corporate, credit, credit card, credit cards, credit reporting, debt, financial, financial crisis, full time job, Home Depot, J.C. Penney, JC Penney, Lowe's, money, Pennies, Sears, Simon Malls, The Home Depot, unemployment