- The iPhone, Leopard & Snow Leopard launches, tearing out the fixtures before remodel, and the post-remodel grand opening.
- The guy who dragged his upside down Mac Pro across the parking lot, thru the mall and into the store. He was dumbfounded when we fixed his badly scratched up computer instead of replacing it.
- The drugged out woman who sat on the floor and poured out the contents of her backpack while she hysterically and vainly searched for a receipt.
- Fi iPho?
- The customer who wanted to recycle his iPod mini but was concerned there might be personal information on the hard drive. After his son stomped on the mini for a few minutes out in the mall, he handed it over. The screen was cracked, the body was all scratched up but the hard drive was happily whirring along like normal.
- The couple I spoke with a few days before the store closed for remodel in April ’09. The husband had serious visual issues and they were both impressed with all the accessibility features that came standard on the Mac. They waited for two weeks while the store was shut down and, when we reopened, they were first through the door and made a beeline to me to buy their new computer.
- My boss at The River saying he wished I didn’t have to work at the Apple store and my wish that I didn’t have to work at The River and could work at the Apple store full-time.
- The annoyed guy who needed a manager and, when pointed in the direction of Courtney, exclaimed, in the most incredulous tone, “The black guy is the manager?”
- Kat ‘n Company dancing in the store as a busy Sunday was winding down. It was truly spontaneous – not like the creepy, contrived Microsoft store video – it was just plain fun. I was too inhibited to join, but I was dancing on the inside.
Filed under: Working | Leave a Comment
Tags: Apple, Apple store, grand opening, iPhone, iPod, iPod mini, Leopard, MacPro, Microsoft, OSX, remodel, retail, Snow Leopard, The River
A Transformational Experience
This was written 1/27/10
Today marks my last day as an Apple employee. For nearly five years, I’ve been a part-time Specialist at the Apple store at the Mall at Rockingham Park. I have been immensely proud of working at Apple.
I accepted a full-time position at AT&T a few months ago and have been having trouble meeting the minimum time commitment to continue at the store. Nonetheless, I was trying to find a way to make it work – at least until the end of May when I would celebrate my 5th anniversary. Unfortunately, Apple views my work at AT&T to be a conflict of interest and asked me to choose either Apple or AT&T.
I had to choose the full-time job, despite how much I have loved working at Apple.
In my last hours, I am trying to avoid putting these two corporate giants on a collision course that would leave a smoldering crater on the NYSE.
At the Apple store, we stress the importance of “the customer experience” – greeting people, talking about their wants and needs, suggesting the right mix of hardware, software and services to “provide the complete solution.”
Recently, I’ve been giving a lot of thought to the employee experience – my experience.
For me, Apple has been the constant while so much of the rest of my life has changed. My kids have done a lot of growing up in the past five years, I’ve gone through several full-time jobs, and I started a business.
Of course the perks of working at Apple have been great – discounts, free iPods & iPhone, free or discounted software, the MobileMe account, and all the OS and iLife updates.
The training has been very helpful – both formal and in the casual conversations we have on the floor. I learned something new every day.
And, I never would have started Safe and Sound Video had I not worked at Apple.
But there’s more…
There are the people.
I have probably worked with a couple hundred people over the years and what a wonderful collection of people they are.
I’ve been asked “Are you intimidated, working with so many young people?” “How do you keep up?” “Do you feel out of place?” “Does working with so many kids make you feel old?”
Seriously, I’m only 50 – it’s not like I’m ready for a walker and truss.
But, I was, admittedly, pretty dismissive of “the kids” when I started. I didn’t pay a lot of attention to them as individuals, didn’t really take them seriously. They were just kids after all.
I learned, over time, what an amazing group of people I have had the pleasure to work with. Yes, they are generally a lot younger than me, but they are bright, funny, interesting and engaging. It has been a joy to be with them as they work their way through college, graduate, get married, have their own kids (and not always in that order), and move on to jobs in the real world.
I’ve spent a lot of time with this wildly diverse group of people and have really come to appreciate each and every one of them as individuals.
That has been my transformational experience.
Filed under: Working | 2 Comments
Tags: Apple, Apple store, AT&T, Computer, Customer experience, iPhone, iPod, Mac, Microsoft, Mobileme, retail, Safe and Sound Video, The River
A few observations…
The missed call is the new voicemail
My oldest son never listens to my voicemails. Usually he’s calling back while I’m leaving the message or he’ll call back hours later but still has not listened to my message. I mentioned this to a friend and, sure enough, his son does the same thing. Now, I just let it ring 4 times and hang up – he’s sure to call back.
Our Menu has changed
You know damned well their voicemail menu hasn’t changed but you listen to the prompts anyway – right?
Unusually high call volume
There are several companies that I call on a fairly regular basis and each and every time their automated phone system says “We’re experiencing unusually high call volume.” You know what? If you’re experiencing unusually high call volume all the time – that’s the regular call volume. Time to staff up and handle your customer calls without making people wait.
Can you hear me now?
Like many people, I use my cell phone almost exclusively. I do maintain a land line but, pretty much, people know to call me on my mobile. The thing is, the call quality on my land line is so much better than my cell.
It seems like we’ve taken a huge step backwards in telecommunications. Yes, the mobility is great but what’s it worth if you spend half your time saying “You’re breaking up?”
Filed under: Uncategorized | Leave a Comment
Tags: AT&T, Cell phone, iPhone, land line, telephone, Verizon, Voicemail
Is it possible that there is another state in the union that is more politically corrupt than Massachusetts? I can’t conceive that it’s possible. The corruption in this state has become the norm – part of the system. It’s practically required, like the oath of office.
We’ve had three consecutive Speakers of the House indicted and forced out of office: DiMasi; Finneran; and Flaherty. That has to be a record of sorts.
We’ve all seen the video of State Rep. Dianne Wilkerson stuffing cash into her bra. State Senator James Marzilli has been indicted on sexual harassment charges, and there are more, oh, so many more examples.
Governor Patrick appointed State Senator Marian Walsh, one of his long-time supporters, to a $175,000/year position that had been vacant for 12 years. It seems to me that if we didn’t need anyone in that job for more than a decade, we can go a little longer – especially in these challenging economic times. Oh, what the heck, give her the job and just lay off another half-dozen social workers – priorities you know.
Last summer, the legislature passed a tax increase that makes beer/wine and liquor subject to sales tax. Of course there’s already a tariff levied on those products, so they’ve essentially just taxed another tax. That has got to be unconstitutional –doesn’t it? And to top it off – State Rep. Michael J. Rodrigues, was photographed buying at the tax-free NH State Liquor Store – and he voted for the tax increase.
And the worst of all – in 2004 when Ted Kennedy & Co. were certain that John Kerry was a shoe-in to defeat the most unpopular President in history, the state legislature stripped the Governor’s office of the power to appoint a replacement Senator. Of course, Ted and about 90% of the legislature were democrats and the Governor was a republican. As we all know, Kerry lost, and Ted was stricken with terminal brain cancer. So, five years later, Ted calls for the legislature to switch up the rules again so the democratic Governor can appoint a replacement Senator. They’ve made a mockery of the whole system. How do these folks have the gall to show their faces in public? They ought to walk in and out the state house like a perp-walk with their hoodies pulled over their faces.
And speaking of Ted, The Edward M. Kennedy Institute for the United States Senate has been established to “educate the general public, students, teachers, new Senators, and Senate staff about the role and importance of the Senate.”
Great, another landing zone for politically connected hacks. But, the best part is the $20 million Senator Kerry slipped into a defense bill to partially fund this boondoggle. That’s $20 million that comes right out of the military budget for training and supplies. God knows, with two wars going on, the military’s not going to need any supplies – right?
Power corrupts; absolute power corrupts absolutely – welcome to Massachusetts – cradle of Democracy. John Adams must be spinning in his grave.
There, I feel better now…..almost.
Filed under: Uncategorized | 1 Comment
Tags: corruption, Democrat, Deval Patrick, Edward M. Kennedy Institute for the United States Senate, Howie Carr, John Kerry, Massachusetts, NH State Liquor Store, Politics, Republican, Ted Kennedy
Got To Get You Into My Life
Sgt. Pepper was the first album I ever purchased.
I remember standing in the record aisle of the base PX and picking it out of the bin. I’m guessing this was 1969 so I probably paid about $2 for it. I don’t think my mother approved – but she didn’t approve of much in my early years.
The way I “learn” an album is to listen to it over and over again, read all the liner notes and lyrics. Funny, I don’t have a good head for lyrics. I can’t write them down, but I can sing along and they just pop into my head as I go.
It’d be a fair guess to say I’ve spent more time listening to The Beatles than any two or three other artists combined.
A few years ago Springsteen reissued a digitally remastered version of Born To Run and I spent quite a bit of time comparing it to the original. The difference was remarkable. Born To Run is the ultimate rock ‘n roll song in my book and the remastered version is so clear and sparkling that the original sounds muffled and muddy.
Faced with 11 albums to choose from, I’ve debated for weeks which I should buy. I knew I could probably only justify buying two. Okay, Sgt. Pepper seemed like an obvious choice – for sentimental reasons and because I feel it’s The Beatles at the absolute height of their creative powers – and before they started drifting apart.
But, what to do about the second one?
I love the White Album – While My Guitar Gently Weeps, Blackbird, Back in the USSR, Dear Prudence, etc…… but Rubber Soul and Revolver are great – Drive My Car, Think For Yourself, The Word and then Taxman, Dr. Robert, Got To Get You Into My Life. How can you choose???
And even if I bought all three of those – I’d still be missing Help!, A Hard Day’s Night, Polythene Pam, Get Back, Magical Mystery Tour and a legion of other gems.
Fret, fret, fret.
Now, it’s not like I was truly overwrought about my decision. I’ve got more than enough really important things to think and fret over but this was fun-fretting – a nice distraction from reality.
But, I did have to decide and today was B-Day – 09/09/09.
So, some forty years down the road, I found myself picking up St. Pepper from the music aisle again. And……..I chose the last album The Beatles recorded together – Abbey Road.
Some things change, some things stay the same. But, for me, there’s always been The Beatles.
Filed under: Uncategorized | 4 Comments
Tags: 09/09/09, Abbey Road, Album, Born To Run, iTunes, Music, Remastered, Rock 'n Roll, Sgt. Pepper, Springsteen, The Beatles
It is a regular computer
Maybe it’s just me but I’m not sure what that adjective adds. Regular coffee – is this how most people take it? Regular suit – average sized man? Definition of regular – run of the mill, typical, common? Is a Mac a “regular” computer? It is for me but I don’t wear a regular suit or take my coffee regular either.
If a Mac is not a regular computer is it an irregular one? A second? A computer with a mismatched seam or a small pick in the fabric?
I think not.
It’s not the iPod store
Take a look around the Apple store. Yes, you’ll see lots of iPods – Shuffles, Nanos, Classics and Touches. Yes, phones too – iPhone 3G and 3GS. Look closer. What else do you see?
Hint -> Computers. Lots and lots of computers. Notebooks, desktops all sorts of Mac computers.
I understand you may have first became aware of the store because you needed to buy an iPod for someone, but take a moment and look at what other technological goodies the store has to offer. Broaden your horizons.
Just say email
It’s not called the email. It’s just plain email. I’m not sure of the origin of that extra “the.” Maybe because the mail is delivered to the mailbox by the mailman (letter carrier). In any case drop that extra “the” when talking about email.
It is stealing music
Music is not free unless the artist and/or label say it is. The great success of iTunes is that music is relatively inexpensive, easy to access and totally legit. If you’re downloading music from Limewire or, in the past, Napster you’re stealing someone else’s product.
Do you go into Dunkin’ Donuts and take a large iced coffee with a turbo shot without paying? It’s the same thing.
And if you’re downloading music from sites that aren’t legit and you’re finding your computer is also getting virus’s there might be a connection. Just deserts if you ask me.
Filed under: Uncategorized | Leave a Comment
Tags: Apple, Dunkin' Donuts, email, iPhone, iPod, Limewire, Mac, regular computer, stealing music
What’s Next? Tommy John Surgery?
I have a torn rotator cuff.
My doctor thinks it’s a partial tear so he gave me a cortisone shot the other day and sent me off to physical therapy to see if it responds. If it does, it means its just a partial tear and that’s great. If not, it means it’s a full tear and I will need to have surgery.
It’s kinda funny how I managed to do this to myself.
It was a very cold January day. I was skiing Tuckerman’s and the conditions were less than ideal. I started my first run and all was going well. It was exhilarating to finally be facing down the ultimate ski-challenge here in New England. My iPod was blasting classic J. Geils Band as I raced down the slope. Slope is a nice term for a 60 degree wall. Suddenly, I was in trouble, one of my skis kicked up after hitting a chunk of ice and instantly I was struggling to stay upright. I lost, tumbling down the ravine, losing skis, hat, goggles and one glove before finally sliding/rolling to a stop. When I leaned on my elbow to stand, it hurt like hell. Torn rotator cuff.
No?
Really, I was playing a pick-up game in January with a bunch of Boston College players before practice. Al Skinner cut his coaching teeth at URI and as a personal favor, he gives me pretty much unrestrained access to his practice gym. Being a URI alum has it’s privileges. We were playing four on four – I was playing forward/center and Tyrese Rice threw up a perfect alley-oop. I leaped, grabbing the ball out of mid-air with both hands and was smashing it down thru the hoop, when I was undercut by one of the BC scrubs. Suddenly, I was horizontal to the floor with my head rotating down and my feet rotating towards the gym ceiling. I got one hand on the rim to slow my fall – Ouch! Torn rotator cuff. Bye-the-way, I made the shot.
No?
Okay, for real this time. I was on the mound at the Red Sox practice facility in Ft. Myers last January helping David Ortiz rehab his wrist….
Not buyin’ it?
Okay, I don’t ski. I’ve never even tried. Frankly, in January I’m too busy hustling in out of the cold – never mind going outside for “recreation.”
And, I don’t know Al Skinner or Tyrese Rice. In fact, if they were going to make a basketball movie about me it might be called “White Men Can’t Jump, Run, or Shoot.” Truth be told, watching March Madness on TV tuckers me out.
Finally, the closest I’ve ever gotten to Big Papi was section 11 in the grandstands. If I rear back and throw a baseball as hard as I can, it’s not quite as fast as Tim Wakefield’s knuckleball and, really, I have only about a 1 in 5 chance of throwing a strike.
How did I tear my rotator cuff?
I pulled up the covers.
Now, stop laughing this one really, really is true. It was the start of a very bad night last January.
It was cold so after I went to bed and watched a little of The Tonight Show, I rolled over and pulled the covers with me. Unfortunately, the covers did not move, but my shoulder did – it was wrenched backwards as the rest of me rolled over. Ouch! It hurt but I figured it’ll be fine by morning – it wasn’t.
When morning arrived, I was startled out of a bad dream by the alarm. One moment I’m fighting someone who’s invisible (go interpret that, will ya), and the next I’m springing out of bed to hit the alarm. While springing, I knocked over my water on the nightstand, spilling about 12 ounces of water all over the phone and down into the laundry basket of nice, clean, folded and most important, dry clothes.
I think it was my swearing that woke Laura.
While I was soaking up what water I could and evaluating whether the phone was ruined (it was), Laura padded down the hall to the bathroom.
Now, you have to understand we have the neediest cat on earth. She’s on top of us night and day – she’s not content to sleep on the foot of the bed, we frequently wake up to find her sleeping on top of us. She seems to like that little curve of the waist when you lay on your side.
I do try to be a considerate husband, so when I noticed the stupid cat on Laura’s side of the bed, I figured I’d lock her in the bathroom so she wouldn’t bother Laura when she went back to bed.
I grab the cat and head out into the dark hallway just in time to clunk heads with Laura as she was coming back to the bedroom.
Bad night.
Had a bad dream, ruined a phone, had to re-dry and fold a whole basket of laundry, knocked heads with my wife and, oh yes, tore my rotator cuff.
<sigh>
Filed under: Uncategorized | 2 Comments
Tags: Al Skinner, bad dream, Boston College, David Ortiz, iPod, J. Geils Band, March Madness, Red Sox, rotator cuff, The Tonight Show, Tommy John Surgury, Tuckerman’s, Tyrese Rice, URI
I often say if there had never been a WKRP in Cincinnati, I would have written it.
I worked at WXRV 92.5 The River and that’s as close as I’d like to come, thank you.The frugality of the owner is legendary. His philosophy is simple:
If you can live with out it – do so;
If you can trade for it – get permission;
If you must have it – wait.
The station is housed in a small building in Haverhill, Mass that has changed very little since it was built in the 1940’s. The first floor houses the management offices, a couple of broadcast studios, two small production studios and the legendary River Music Hall.
My office was downstairs in the sales area. The carpet was thread-bare, the walls hadn’t been painted in decades and the bathrooms were not up to par with your local gas station.
On a typical morning, I’d arrive, head down to my office, flip the light switch, turn on my computer and hang up my coat. My computer was old and required about 5 minutes to boot. Wired in with the lights was a motion detector that turned the lights off every 10 minutes if it saw no motion. So every 10 minutes one of my office-mates or I would wave our arms in the suddenly darkened room. Light goes back on and back to work we go. No problem, I learned to work in 10 minute increments.
Over time, the motion detector started to go. Instead of seeing motion as soon as I flipped the switch – it now needed to be waved at. So my routine changed somewhat: flip the switch, wave madly, turn on my computer and hang up my coat. Of course, a simple wave didn’t register anymore when the lights went out. Now we had to stand and wave both arms. It was like a mini-workout every 10 minutes.
Then, the computer started giving me problems. It was a PC, it was doing it’s level best to keep up with the pace of the 21st century but was failing. I filled the hard drive. This necessitated I delete something old before I saved something new. You can only keep this delete old/save new thing going for only so long before you start deleting valuable stuff.
Eventually, the storage issue became so critical, I couldn’t receive emails without clearing some space first.
So my routine changed: flip the switch, wave madly, turn on my computer, hang up my coat, and decide what to delete before I checked my mail. By that time, I had to leap to my feat waving crazily again. This was testing my powers of concentration, I would get the lights back on, pour over my files looking for something I could live without, delete it and then the lights would go out.
One day, I flipped the switch, waved madly, and nothing happened. I was still in the dark.
I waved.
I jumped.
I jumped and waved.
Nothing…
I turned on my computer, took off my coat, launched my mail app and…..the computer froze. I had neglected to make sure I had some pittance of storage available for email. So, there I sat, in the dark, with a frozen computer.
Annoyed.
Frustrated.
Angry.
I stood.
I paced.
I smacked the wall near the switch.
Light!
I adjusted. My routine changed again: flip the switch, smack the wall, wave madly, turn on my computer, hang up my coat, delete something, check mail. Stand and wave wildly again.
It’s really a wonder I ever got anything done – in an hour of work time, I was probably getting about 15 minutes of actual, focused thought broken up by numerous interruptions.
Understand, The River is in a building erected during the Roosevelt administration. There are wires running all over the place. It’s easier and cheaper to run them on the surface of a wall – up near the ceiling – than it is to fish them into the walls. Telephone, internet and other wires I never did identify were in plastic raceways all over the sales offices.
One morning, I arrived at my office to discover one of the raceways had collapsed and there were wires blocking the doorway. I bent under them, I flipped the switch, smacked the wall, waved madly, turned on my computer, hung up my coat, and sat down to decide what to delete today.
I was not going to fix those damned wires.
I was so tired of things not working that I decided I was going to let the Sales Manager deal with the wires. I was sure he would because I had told him about my computer and light switch about 100 times and I felt he was right on the verge of doing something.
He did, after two weeks of bending, flipping, smacking, waving, deleting and waving again, he had the raceway reattached to the wall.
I started to write a quick email to thank him and ask again about the light switch…….and my computer froze.
Damn, I forgot to delete first.
Filed under: Working | 3 Comments
Tags: 92.5, Boston, Boston Radio, FM Radio, Haverhill, Radio, The River, WKRP, Work, WXRV
Guilty iPod Pleasures
I was listening to the iPod function of my iPhone while grocery shopping the other day. As my iPhone shuffled the next song up to me, I was momentarily confused about what song it was…then it hit me. “If I Could Turn Back Time” by Cher.
It’s a guilty pleasure. I like the song. And, frankly, Cher’s outfit in the video is pretty damed hot – and, of course, there’s a ship involved too.
I started to wonder what other songs I have on my playlists that I might not normally want to admit too enjoying. So, at the risk of forever being called tasteless, here’s my list of guilty pleasures that are currently on my iPhone.
You’re Beautiful by James Blunt – I know this was the most over-played song a few years ago and everyone got sick and tired of it. I can’t. I just never get tired of this song. I think it has something to do with the brief, romantic “what if” kind of thing that these two characters share for a few seconds.
Come On Get Happy by The Partridge Family – Seriously, how does someone not like this song. It’s just so damned happy, so peppy. I smile every time it rolls thru my headphones.
Eye of the Tiger by Survivor – Even after all these years, this Rocky theme song (Was that Rocky II?) still pumps me up. It’s such a total cliche but I love the whole Rocky series – although seeing Rocky V once, was really quite enough thank you. Rocky – Best Picture 1977 - is one of those modern classics that I always stop and watch. If I’m clicking through the channels and see Rocky – I just sit and watch. And before it’s over, I’m yelling at the TV – every single time.
Bang A Gong (Get It On) – Sorry – just love it. It’s sooooo 1972 and…….I remember 1972.
Dizzy by Tommy Roe – If someone says the words “bubblegum music,” I instantly flash to Dizzy. I so clearly remember listening to this song on a shoe-box sized cassette player in Wickford, RI when I was a kid. Walking home one sunny afternoon, we played this song over and over and over. The funny thing is, I can’t remember who I was with.
Filed under: Uncategorized | 2 Comments
Tags: 1972, Cher, iPhone, iPod, James Blunt, Rocky
Remembering My Friend
“We need a word that none of us would use in normal conversation,” Joe pronounced.
After several minutes of consideration, it was suggested “wax beans” might be the perfect choice. It made sense since none of us liked them, our parents had long since given up trying to make us eat them, and Burger King did not serve them. We’d never have reason to say “wax beans” in normal conversation.
Our emergency signal established, Joe, Andy and Glen climbed into my big, green Chrysler New Yorker and entombed themselves in the trunk.
With three teens in the back seat and three more in the trunk, we’d tear around town thinking we were causing great mayhem. At each stoplight, we’d swap guys from the back seat to the trunk and back again.
High school shenanigans.
Joe was our leader. Lean and strong, he possessed a natural ability to draw people to him. When Joe spoke, we listened – usually. Those were the days one remembers forever – the carefree time after we earned the Holy Grail of our driver’s licenses and before we left each other for college.
My parents tell me I first met the “Bodzioch boy” in Cub Scouts, but I don’t recall him. I do remember the night I went to his house to buy his used telescope. I said it was beautiful and my father said I had a lot to learn about negotiating. Joe and I became friends while persuading North Kingstown High School to sanction an astronomy club.
Joe was president and I served as vice president and treasurer. In point of fact, we spent as much time gorging ourselves on Double Beef Whoppers and root beer as we did stargazing. But, we did somehow learn a little between guffaws and late-night treks up Post Road looking for pizza and doughnuts.
After high school, we started to drift. Joe and I went to different colleges and saw each other infrequently but it was always the same between us. We always picked up our friendship right where we left off. There were never any of the awkward, not-sure-of-what-to-say moments I’ve experienced with other old friends.
We both married. Joe, I’m happy to say, was one of my ushers and I was proud to be one of the only high school friends invited to his wedding. The last time we spoke, we compared notes on career progress. We were on the fast track, moving from project to project and just lost in the sport of success in the corporate world.
Joe and his wife, Sheryl, wouldn’t be home for Christmas that year – it was too far a drive from their new home in Virginia.
He must have changed his mind or perhaps Sheryl persuaded him to come back to New England to visit their parents. In any case, they did come home. Joe and Sheryl spent Christmas Eve and morning at the Bodzioch family home in North Kingstown before setting out to Connecticut to see her folks.
They never made it out of Rhode Island. On Christmas morning, 1986, Joe’s car was struck head-on. Sheryl was badly injured and Joe was killed.
On the day my friend was buried, a Christmas card arrive in the mail at my home. It said, “We’re coming home, hope to see you at Christmas.”
I miss my friend Joe, I miss reminiscing with him and talking to him about his life and plans. I miss him each Christmas Eve when I visit his grave with flowers and try to pull him back to life with my memories and recollections.
It’s as close to him as I can get now.
I’ll always remember Joe Bodzioch. He was my best friend.
Joe Bodzioch ~ 1977
Filed under: Uncategorized | 1 Comment
Tags: Joe Bodzioch, NKHS, North Kingstown, Wickford
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